Please note that roll-on products are considered personal care items and are not sealed. For health and safety reasons, they cannot be returned or exchanged.
We accept returns or exchanges only for unused, unopened, and undamaged items, reported within 24 hours of receiving the order.
No returns or refunds will be accepted after the 24-hour window.
Refunds are processed within 2–5 working days to the original payment method.
To request a return, exchange, refund, or cancellation, please send the following details via WhatsApp to 01066643377:
Order number
Full name
Phone number
Reason for return
Clear photo of the invoice and received items
Important Notes:
Customers are responsible for return shipping fees, except in cases of damaged items, where Hayah will cover the cost.
Returns are processed within 10 working days from receiving the item.
If you return an item from an order that included a promotion, discount, or free shipping, only the amount paid will be refunded—excluding shipping fees.
